Position Profile:
The Technical Support Lead - Trainers will be part of AlphaPoint’s Support and Development team.
This person will be required to work the overnight shift. The Technical Support Lead-Trainers will
help solve technical issues that arise on a day-to-day basis and will train external and internal
customers on how to use various systems. AlphaPoint is looking for Technical Support
Lead/Trainers who will support the global operations and is open to candidates from North
America, Europe, Latin America, and APAC regions.
Job Responsibilities:
Respond to customer inquiries and assist in troubleshooting and resolving technical issues
Attend meetings to analyze, troubleshoot and diagnose systems problems of the customers
Document issues, errors, and questions encountered in the system by the customers or users
Create training materials and instructional guides on how to use and navigate the system
Conduct training sessions for customers and clients on how to use and navigate the products and
systems of AlphaPoint
Travel to project locations or client sites worldwide (Subject to Covid-19 restrictions, local
government guide safety guides, and recommendations)
Bilingual: Spanish/English highly preferred
Applicants who are located in Central America are encouraged to apply
Required Skills & Experience
• 3+ years’ experience in customer service focusing on software products and services
• Excellent oral, written, and interpersonal skills
• Excellent listening and questioning skills
• Able to accept constructive feedback and criticism
• Tech-savvy, organized, knows how to prioritize, a problem solver
• Passionate about technology, particularly relating to Cryptocurrency, Defi, Blockchain
Here are some of the benefits of working at AlphaPoint:
• Competitive base salary
• Relocation package provided
• Unlimited PTO
• Brex company credit card
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and an inspiring startup environment with
colleagues internationally
• $100 of the Cryptocurrency of your choice upon signing

• No driver's license required.
• No own vehicle required.
• Availability to travel: Si
• Avaibility to change residence: Si